Support
Warranty and returns
A plain-language summary of Hashtek's current sale and equipment warranty terms.
Coverage at a glance
Know what is covered before you buy.
- One year: pumps, motors, and electronics against manufacturing defects.
- Limited lifetime: welding and craftsmanship on North American-made Hashtek equipment.
- BubbleTek: one-year limited coverage for manufacturing defects or motor failure.
Returns and refunds
All sales are final. Hashtek does not offer returns or refunds, so confirm capacity, voltage, fittings, and intended use before placing the order. If you are unsure, contact sales before buying and the team will help check the configuration.
What the warranty does not cover
Coverage excludes improper use, abuse, neglect, unauthorized modifications, failure to follow operating instructions, normal wear, freeze damage to heat exchangers or water lines, improper cleaning, and non-recommended cleaning agents.
Modifying equipment without Hashtek's express written consent voids the warranty. Shipping costs associated with a warranty claim are the purchaser's responsibility.
How to make a claim
- Locate your proof of purchase.
- Write a detailed description of the issue.
- Email both to warranty@hashtek.ca within the coverage period.
Hashtek will assess the claim and may repair or replace the defective component. Work outside the warranty period or outside coverage may be chargeable.
Full legal terms
This page is a customer-friendly summary. The complete terms, limitations, liability language, and arbitration provision remain in the Terms and Conditions.